Information And Communication Technology Application on Records Keeping in Local Government, Tanzania. A Case of Arusha City Council
Keywords:
Record Keeping, Procurement & Procurement PerformanceAbstract
In most endeavors, ICT usage in procurement has facilitated favorable conditions for collecting more consistent, informed, and reliable data on procurement processes, thereby enhancing procurement performance. This study re-examined the worth of ICT procurement applications in records management and procurements in local government authorities, particularly in Arusha City Council. The study adopted an explanatory quantitative design to examine how the application of ICT in procurement record management affects procurement performance, focusing on three selected wards in Arusha City Council. A sample size of 126 employees was determined using a statistical formula based on assumed awareness levels of procurement activities, and participants were selected using both purposive and probability sampling. Data were collected through questionnaires and interviews, and analyzed using descriptive statistics. Results showed that the ICT application on procurement report generation has a positive effect on enhancing procurement performance. Also, ICT applications on the availability of procurement records, accessibility of procurement records, and provision of procurement records have high effects in enhancing procurement performance. The study concludes that ICT adoption in procurement significantly strengthens performance by enhancing record availability, accessibility, provision, and transparency. The study can be applied by guiding public institutions to invest in ICT systems that improve record management, transparency, and accountability in procurement activities. It also provides policymakers with evidence to develop strategies and regulations that promote digital procurement practices to enhance overall performance and service delivery. Given the conclusion, the local government authorities in Tanzania should ensure that all staff in the procurement management units are proficiently capacitated in the use of the ICT applications in procurement record management; ICT systems used for procurement records should be adequately protected against cybercrimes to prevent any attempt to maliciously distort procurement records. This is also making sure that all procurement functions and processes are carried out through ICT systems.
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