The Impact of Usability, Functionality and Reliability on Users’ Satisfaction During Library System Adoption
DOI:
https://doi.org/10.59645/tji.v1i1.13Keywords:
Library Management System, Information System, System AdoptionAbstract
This study determined the impact of system usability, functionality, and reliability on the satisfaction of system
users with its relevance in service provision. The study was motivated by the fact that operation staff (of the
chosen case for study) admitted that they were uncomfortable with the use of the library system in their
operations. Methodologically, the study followed the quantitative approach. The study included all library staff to its sample, who were 52. Accordingly, data were collected through a structured questionnaire. The analysis used inferential statistics to decide the position of stated hypotheses. Collectively, the study found that system usability, system functionality and system reliability significantly impacted the perceived satisfaction of users, who are engaged with different library operations. This study recommends that these variables should be enhanced for users to adequately support the Library Management System, and other systems within the
organisation.
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